GENERAL
Where do I manage my account information?
You can manage all of your account information in the https://vipoutlet.com/my-account/profile-manage/“Your Account” section.You can do things like:
https://vipoutlet.com/my-account/profile-manage/Manage Your Profile
https://vipoutlet.com/my-account/orders-open-list/View Your Orders
https://vipoutlet.com/my-account/profile-wishlist/View Your Wishlist
Track an Order
Cancel an Order
Return an Item
Setup, Add, and Remove Payment Methods
https://vipoutlet.com/my-account/profile-edit-address/Setup, Add, and Remove Shipping Addresses
Setup Single-Click Purchase
Write a Product Review
Report a Problem
Opt In/Out of our “Special Deals” emails
Where can I find the Order Number for my order?
This information can be found under the specific order within the https://vipoutlet.com/my-account/orders-open-list/“My Orders” area.
What is the current status of my order?
You can view this information in the https://vipoutlet.com/my-account/orders-open-list/“My Orders” area of the https://vipoutlet.com/my-account/“Your Account” section.
How do I create a EESELLS user account?
Please go to the https://vipoutlet.com/my-account/profile-cart/?action=registerRegistration Area of the website to create an account. You can https://vipoutlet.com/my-account/profile-cart/Log In here if you already have an account.
What if I forgot my login/password or want to change my password?
Please follow this https://vipoutlet.com/my-account/lost-password/link for password reset instructions, or this https://vipoutlet.com/my-account/profile-manage/link to change your current password.
Do the products come with warranties?
Yes, all of our products are covered by a 90-Day Warranty/7-Day Return Policy. If you would like to return your item and you are within 7 days of the purchase, and it is still in its original condition, you can request a return label and return the item (See Returns). We provide a 90-Day Technical Warranty should anything go wrong with the functionality of this product. At this time we do not provide insurance or extended warranty for any of our devices, but you can usually purchase it from a 3rd party provider if available. Please note that if you purchase wholesale on EESELLS you can only return your unit within 90 days should anything be wrong with it and will receive a replacement. There is no 7-Day Buyer Remorse Return Policy for customers making wholesale purchases on EESELLS.
I have a general question or issue that is not covered here, who should I contact?
Please contact our Customer Service Department at 1@eesells.com, or if you would like to speak to someone on the phone, please call us at 1-917-251-5958.
What are your current hours of operation?
https://vipoutlet.com/eesells.com is of course available for you to shop 24/7. Our Customer Service Department is currently available to service you and your needs by email or by phone, between the hours of 9:00 am – 9:00 pm EST.
How do you determine if a customer is a wholesale customer?
We measure order quantity, order frequency & order value to determine if a customer is considered a wholesale customer. We do allow wholesale purchases on EESELLS but these orders will have different return policies as stated in the FAQs.